FAQ

Q: Do you understand the compliance requirements for law firms?

A: Yes. We work specifically with legal clients and understand requirements around data confidentiality, retention policies, and regulations like HIPAA (if applicable) and state bar rules around client data.

Q: How do you handle client confidentiality?

A: All data is treated with strict confidentiality. Our team signs NDAs, and we follow secure handling protocols designed for firms that deal with sensitive client information.

Q: Can you support our practice management software?

A: Yes — we support tools like Clio, MyCase, PracticePanther, NetDocuments, and others. If you use something else, ask us and we’ll confirm compatibility.

Q: What happens if we have a data breach or ransomware attack?

A: We have an incident response plan. You’ll have a dedicated contact, a clear communication process, and we’ll work fast to contain and recover.

Q: Can you help us go paperless or move to the cloud?

A: Yes, document management and secure cloud migration are something we help firms tackle all the time.

Q: What are your contract terms?

A: We offer flexible agreements. We’ll always be upfront about terms, pricing, and what happens if your needs change.

Q: What does “managed services” actually mean?

A: It means we proactively monitor, maintain, and support your IT systems on an ongoing basis instead of you calling us only when something breaks. Think of us as your outsourced IT department.

Q: What’s included in my plan?

A: Every plan is different, but typically includes helpdesk support, network monitoring, security updates, and backup management. We’ll walk you through exactly what’s covered when we onboard you.

Q: How fast will you respond when something goes wrong?

A: Response times for all incidents is under an hour.

Q: Is my data backed up? What happens if something gets deleted?

A: Yes, backup schedules and retention periods are part of your plan. We can walk you through exactly how your data is protected and how quickly it can be restored.

Q: Do you support remote work / employees working from home?

A: Absolutely. We support users wherever they are, whether that be remote, hybrid, or in-office.

Q: What cybersecurity protections do you provide?

A: We offer endpoint protection, threat monitoring, patch management, and security training depending on your plan. Cybersecurity is apart of everything we do.